Privacy & Cookie Policy
Last updated: 30 September 2026
This Privacy & Cookie Policy explains how Barklay Park collects, uses and protects your personal information when you visit our website, contact us or enquire about our services.
1. Who we are
Barklay Park is operated by Katy Brunton, trading as Barklay Park.
Address: Hilltown Farm Cottage, Woolmet, Dalkeith, EH22 1SG
Email: enquiries@barklaypark.co.uk
Website: www.barklaypark.co.uk
For the purposes of UK data-protection law, Barklay Park is the data controller responsible for the personal information described in this policy.
2. The information we collect
We may collect the following information:
Your name, email address, telephone number and home address.
Information submitted through our contact, enquiry or Meet & Greet forms.
Information about your dog, including their name, breed, age, behaviour, care requirements and suitability for our services.
Your preferred services, booking days and Dog Bus collection requirements.
Messages and other correspondence you send to us.
Booking and customer information submitted through our external booking platform.
Technical information about your visit to our website, such as your IP address, approximate location, device, browser, referring website and pages visited.
Your cookie and privacy preferences.
Please do not provide information that is not reasonably required for your enquiry or booking.
3. How we collect information
We collect information when you:
Complete a form on our website.
Contact us by email, telephone, social media or another communication method.
Arrange a Meet & Greet or use one of our services.
Use our external booking portal.
Browse our website or choose your cookie preferences.
We may also receive information from service providers that help us operate our website, booking system and communications.
4. How we use your information
We may use your information to:
Respond to questions and enquiries.
Arrange Meet & Greets, bookings and Dog Bus collections.
Assess whether our services are suitable for your dog.
Provide and manage our daycare, Dog Bus, secure-field and supervised exercise services.
Maintain customer and service records.
Communicate with you about your bookings or your dog’s care.
Operate, secure and improve our website.
Understand how visitors use our website.
Meet our legal, accounting, insurance and regulatory responsibilities.
Establish, exercise or defend legal claims.
Send marketing communications where you have consented or where we are otherwise legally permitted to do so.
We do not sell your personal information.
5. Our lawful bases for processing
Under the UK GDPR, we rely on one or more of the following lawful bases:
Contract: where processing is required to respond to a request before you use our services or to provide services you have booked.
Legitimate interests: where processing is reasonably necessary to operate and improve Barklay Park, respond to customers, protect our website and manage our services.
Legal obligation: where we need to retain or disclose information to comply with the law.
Consent: where you agree to non-essential cookies or choose to receive marketing communications.
Where we rely on consent, you may withdraw it at any time. This will not affect processing carried out before consent was withdrawn.
6. Sharing your information
We only share personal information where reasonably necessary. This may include sharing it with:
Squarespace, which hosts and operates our website.
Pet Sitter Plus / Pet Software, which manages customer bookings.
Email, communications and IT service providers.
Analytics and website-security providers.
Payment providers, where relevant.
Professional advisers, insurers, accountants or legal advisers.
Government bodies, regulators, law-enforcement agencies or courts where required by law.
These organisations may act as data processors or as separate data controllers under their own privacy policies.
Our website may contain links to other websites, including our member booking portal and social-media pages. We are not responsible for the privacy practices of external websites, and we recommend reviewing their policies before providing information.
7. International data transfers
Some of our service providers, including Squarespace, may process information outside the United Kingdom.
Where personal information is transferred internationally, we expect appropriate safeguards to be used in accordance with UK data-protection law. These may include UK adequacy regulations, approved contractual clauses or the UK International Data Transfer Addendum.
8. How long we retain information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
As a general guide:
Unsuccessful or general enquiries may be retained for up to 24 months.
Customer, booking and service records may be kept while you use our services and for a reasonable period afterwards.
Financial, contractual or legal records may be retained for up to six years where required for accounting, insurance or legal purposes.
Cookie information is retained for the periods described below.
We may retain information for longer where required by law or in connection with a complaint, dispute or legal claim.
9. How we protect your information
We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website or online transmission is completely secure, and we cannot guarantee the absolute security of information transmitted online.
10. Your data-protection rights
Depending on the circumstances, you may have the right to:
Request access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to erase your information.
Ask us to restrict how your information is used.
Object to certain processing based on legitimate interests.
Withdraw consent at any time.
Request the transfer of information you provided to us.
Complain about how we process your personal information.
These rights are not absolute and may be subject to legal exemptions.
To exercise your rights, contact us at enquiries@barklaypark.co.uk. We may need to confirm your identity before responding.
11. Cookies
Cookies are small files stored on your device when you visit a website. They help websites operate correctly, remember preferences and provide information about how the website is used.
We use necessary cookies and, with your permission, analytics and performance cookies.
Necessary cookies
Necessary cookies support the operation and security of the website and remember your cookie preferences. These cookies do not require consent and cannot be disabled through our cookie banner.
Our Squarespace website may use the following preference cookies:
ss_performancecookiesAllowed: remembers whether you accepted analytics and performance cookies. Duration: 30 days.
ss_marketingcookiesAllowed: remembers your marketing-cookie preference. Duration: 30 days.
Test: checks whether your browser supports cookies and helps prevent errors. Duration: for the browsing session.
Other necessary Squarespace cookies may be used depending on the website features you access.
Analytics and performance cookies
With your consent, Squarespace Analytics helps us understand how visitors find and use our website. This can include page visits, traffic sources, approximate location, browser and device information.
Squarespace may use:
ss_cid: identifies unique visitors and tracks sessions. Duration: two years.
ss_cpvisit: identifies unique visitors and tracks sessions. Duration: two years.
ss_cvisit: tracks visitor sessions. Duration: 30 minutes.
ss_cvr: identifies unique visitors and tracks sessions. Duration: two years.
ss_cvt: tracks visitor sessions. Duration: 30 minutes.
These cookies are not placed unless you consent to analytics and performance cookies.
Marketing cookies
At the date of this policy, we do not intentionally use advertising or behavioural-targeting cookies on this website. If marketing tools are introduced, we will update this policy and request consent before placing the relevant cookies.
Third-party websites
If you follow a link to our booking portal, social-media pages or another external website, that provider may use its own cookies. Those cookies are controlled by the relevant third party and are governed by its own cookie and privacy policies.
12. Managing your cookie preferences
When you first visit our website, you can:
Accept all cookies.
Decline non-essential cookies.
Manage your cookie preferences.
Necessary cookies will remain active because they are required for the website to function.
You can change your preferences using the cookie settings option on our website. You can also delete or block cookies through your browser settings, although doing so may affect how some website features work.
13. Children’s information
Our website and services are intended to be arranged by adults. We do not knowingly collect personal information directly from children through the website.
If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, remove it.
14. Complaints
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk
15. Changes to this policy
We may update this policy to reflect changes to our website, services, legal obligations or the providers we use.
The latest version will always be published on this page with the date it was last updated.